Interview Management Solutions

I haven't conducted an interview at work for approximately 10 years now and was looking for a course that would provide a great review for me and get me back into the swing of things again. This course was excellent and surpassed my expectations! I particularly found the detailed way in which the instructor completely covered the Conversation Management Model with a home invasion example to be very relevant and well presented. I would give this course 5 stars!!

The Professional Investigators interviewing course was groundbreaking for me. Daren Jay briefs you on the psychology of memory and introduces you to simple yet powerful interview methodologies such as context reinstatement, the free recall and conversation management models to maximise evidential outcomes through the strategic use of evidence. The interview demonstrations with a witness and respondent in a mock investigation really brings the course content to life and demonstrates how to apply a simple yet powerful interviewing framework to a real-life case. As an HR practitioner who undertakes workplace investigations, there is simply nothing else out there on interviewing that I have seen that comes close to the level of detail and volume of information offered here. Highly recommended for anyone who has to undertake investigations. Even the most skilled investigator will find the course of value.

I took the Professional Investigators Investigative Interviewing Course because I am masters student in the UK doing a dissertation about investigative interviewing. This course taught me so much about what it means to be a successful interviewer. I particularly enjoyed the examples, those were extremely helpful for seeing the theory into action, and for referencing what an excellent interviewer looks like. The teaching delivery was effective as well, I enjoyed the videos alongside the powerpoints and audio. Overall, it was not only informative but enjoyable as well. Thank you for this great learning opportunity!

This course is excellent. I can see how this could be useful to auditors, HR staff and managers in general that have a responsibility of managing staff and are involved in the disciplinary or performance management processes. Although difficult conversations with staff (or witnesses, victims etc.) may seem daunting this course highlights that it is just a 'conversation with purpose' It highlights that conflict is the biggest factor to avoid (build rapport) and shows that with the right planning the most complicated interview can be handled efficiently. It covers the do's and don'ts of before, during and after the interview process. Great support (tutor is incredibly qualified with a wealth of knowledge) is always on hand and the course allows breaks so as not to overload anyone new to this field. You can do the course at you own pace and in your own environment (and no time required to travel to a venue). i have not seen any online training this good or comprehensive in this field. I felt that the course promotes confidence which can only result on more effective interviews and better results. I would recommend this course to anyone who conducts interviews, (even for experienced interviewers, it is a great way to evaluate if you have allowed any bad habits or short cuts into your techniques and/or processes). I look forward to doing more from this provider in the future.